Shipping policy

Shipping

  • We currently ship only within Australia.

  • All orders are sent via Australia Post.

  • Shipping rates and delivery times are shown at checkout.

Returns

  • Returns must be made within 10 days of purchase.

  • You must provide proof of purchase.

  • Items must be in saleable condition, unworn/unused, with original tags and sealed packaging.

  • You are responsible for all return postage costs.

  • Delivery and gift wrapping fees are not refundable for change of mind.

  • We may refuse returns if we identify excessive or unreasonable return patterns.

What you can get

  • Store credit or exchange for incorrect sizes or faulty goods, once assessed by Hive Grove staff.

Proof of purchase accepted

  • Original tax invoice or register receipt (photo or electronic copy accepted)

  • Online tax invoice

  • Packing slip

  • Original return or gift receipt

No change of mind returns on

  • Custom or personalised items

  • Pierced jewellery

  • Bedding and personal care items

  • Perishable goods

  • Items marked “no change of mind”

  • Gift cards

  • Sale items and gift cards are final sale

Damaged or incorrect items
Please check your order on arrival and contact us right away if it is damaged, faulty or incorrect so we can fix it.