Refund policy

Return items are to be made within 10 days of purchase. You need to meet requirements as listed:

  • you are able to provide satisfactory proof of purchase

  • the merchandise is in saleable condition, that is it is unworn or unused with all original sealed packaging or tags attached and where the product seal is not broken or tampered

  • you are responsible for all cost of return postage of items

Our Hive Grove staff will assess the item (in-store and online returns) to determine whether a refund will be offered in accordance with our Returns Policy. Please note that delivery and gift wrapping costs are non-refundable for change of mind returns.

We recognise that the option to return an unwanted item is important to our customers. To ensure a positive shopping experience for all customers and to prevent fraud, abuse and misuse of this policy, Hive Grove may refuse to accept items returned for Change of Mind if we identify an unreasonable or excessive return pattern and may also restrict or refuse future transactions from such individuals.

Hive Grove provides store credit or exchange if incorrect sizes and/or faulty goods. 

Proof of purchase
Refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents for change of mind:

  • Original register receipt tax invoice (electronic or photograph will be accepted)

  • Online Tax Invoice (order confirmations will not be accepted) 

  • Packing slip included in all online purchases and click & collect

  • Original return/exchange receipt/gift receipt


Excluded change of mind items
Returns and exchanges will not be provided on the following types of merchandise unless the product fail to meet a consumer guarantee:

  • Custom made, made to order, monogrammed, personalised, and altered products

  • Large electrical, Big & Bulky Goods (eg furniture, mattresses)

  • Pierced Jewellery 

  • Alcohol

  • Hosiery

  • Face Masks

  • Bedding accessories (quilts, pillows, mattress protection items, etc)

  • Personal care products (electric toothbrushes, shavers, etc) 

  • Perishable goods such as flowers or food

  • Items that have a tag that accompanies the product that states no change of mind

  • Gift Cards or vouchers and third party gift cards
    The item is not subject to the exclusions listed below

Sales and Gift Cards
Unfortunately we are unable to accept returns on sale items or gift cards

Damages and issues  
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Trademark
Hive Grove’s names, logos, product and service names, designs, and slogans are trademarks of Hive Grove or its affiliates or licensors. You must not use such trademarks without the prior written permission of Hive Grove.